Our contact with Cocoon bridal company was one of an extremely pleasant experience. With high levels of customer service along with a superb friendly manner they provided what we would deem 1st Class service.
The atmosphere in the shop is extremely cosy and staff are all generally very pleasant and makes all who come in feel very welcome.
In terms of our wedding plan it's not your average daily case. Due to the fact that we got married abroad, but still this did not hinder the level of service; and the staff who dealt with us was very accommodating and flexible in terms of the company's resources. We were allowed to take the bridal dress abroad for a total of almost 10 days before it was flown back and returned to them.
Staff members were not being pushy when it came to purchases, or renting particular items. I was given lots of freedom to look and choose the particular items which suited me but without having the feeling of a restricted time frame.
They give honest and professional advice when it comes to choosing dresses, accessories which goes with it. If an item doesn't suit the dress you choose, they will ensure that they make this clear to you from their position as a professional. They aren't not all about 'sell as much as you can' in policy we feel.
Cocoon comes across as being a stylish company with so many dresses which gives so much character to the person wearing the dress. I've come across quite a few companies in magazines which only offer you what I deem 'typical' wedding dresses. Having seen Cocoon's products and their ability to use stylish fabrics and create dresses in such glamorous ways I found myself unable to go to anywhere else to search for my ideal wedding dress; they were my first and only choice in the end. I simply found their bridal products suits my style. Therefore no need to waste time on searching other bridal companies.
I feel they are certainly able to appeal to any particular age group, but for me I feel they push towards the more 'hip' stylish requirements of your 20-30 year age group of couples.
Unlike other bridal companies they have in-house designers to design bridal wear and accessories/jewelleries. So it's a completely unique way to choosing and tailor making your ideal dress. Most of the jewelleries are hand-made and 'one piece only'. As they are designed by in house designers so you can mix and match the outfits with accessories perfectly in same style. It completes the picture/story.
In the end everything I was wearing for my wedding was in some form or way Cocoon made products. This was for both our pre-wedding photos AND for our actual wedding day.